Frequently Asked Questions and Tech Support
Q: I lost my registration code.
A: Use this automated form to re-send it to your email.
Q: I'm having trouble installing maps.
A: Type recache in the search-field in the top of the plugin manager. You should hear a beep and then the list of maps will refresh itself. Try again now.
Q: I'm having trouble hosting.
A: 99% of hosting problems are caused by a firewall or router. See the hosting setup instructions for the fix details.
Q: I have questions about how the forums work.
A: View the Forums FAQ here.
Q: I use Microsoft Windows and am getting an error or weird behaviour.
A: Go to www.java.com and follow the 'Java Software Download' instructions. Then try running the game again.
Q: I use Mac OS X and there's a problem starting the game.
A: Run Software Update (available from the System Preferences in the Apple menu) and install any MacOS and Java updates that are there.
If you have an older version of Mac OS X, read this for more.
Q: How do I change my player nickname?
A: The name of the first Human player in the main window is used as your network name.
Q: Where can I learn more about Lux?
A: Try the Lux Guide or the Sillysoft Forums.
You can also Search our website including all forum, wiki, map, and help pages using google.
Q: I have a question that is not on this list.
A: Please email firstname.lastname@example.org with your question.
Tech support issues should include detailed info:
- What operating system you use (Macintosh or Windows and the version if you know it)
- Did this problem always occur, or did it just start happening?
- What you were trying to do and what happened instead.
The more detail you give, the easier it is to find a solution.
Q: I love your games, how can I help?
A: Spread the word, tell your friends, tell the media, post us on your facebook and twitter. We love you too.
Q: Are you on social media?
A: We have a Facebook page, a twitter account, and multiple RSS feeds.